Returns & Exchanges

At The Wool Shop Rangiora, we want you to be delighted with your purchase; if you are not completely satisfied, you may return your items within 30 days for a refund or exchange. Please ensure all yarn and home goods are in their original, unused condition with labels intact.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or visit our Rangiora storefront with your order number and proof of purchase to begin the process.

• 2.
  Package Your Items

  Carefully pack the items in their original packaging, ensuring that yarn hanks or balls are protected from moisture and tangling during transit.

• 3.
  Ship to the Shop

  Send your package to our physical store address using a tracked courier service, as we cannot be responsible for items lost in the mail.

• 4.
  Inspection and Refund

  Once we receive and inspect your items to confirm they are in resellable condition, we will process your refund or dispatch your exchange within 5 business days.